Terms of Service

These Terms of Service (“Terms”) govern your use of the SeenBy website at seenby.com.au and the SeenBy platform at app.seenby.com.au (together, the “Service”). By creating an account or using the Service you agree to these Terms. In these Terms, “SeenBy”, “we” and “us” means the operator of SeenBy, and “you” means the person or business using the Service.

1. The Service

SeenBy is an AI search visibility platform. It tests how AI assistants (currently ChatGPT, Claude and Perplexity) respond to questions relevant to your business, reports your visibility, and generates draft content intended to improve it. We may change, add or remove features and supported AI assistants over time.

2. Accounts

You must provide accurate information and keep your login details secure. You are responsible for activity under your account. You must be at least 18 years old and able to enter a binding contract.

3. Plans, billing and GST

Paid plans are billed monthly in Australian dollars (AUD) in advance through our payment provider, Stripe. Prices shown on our website are in AUD and GST is applied and shown at checkout where it applies. Plans renew automatically until cancelled. You can change or cancel your plan in your account. Cancellation takes effect at the end of the current billing period unless our Refund Policy says otherwise.

4. Free audit

The free AI visibility audit is provided at no charge and is limited to one audit per website per 24 hours, with additional limits on use per IP address and email address. We may change or withdraw the free audit at any time. You must not use automated means to bypass these limits.

5. Acceptable use

You must not misuse the Service. In particular, you must not: break the law; scan or submit websites you have no right to submit; attempt to disrupt, reverse engineer or gain unauthorised access to the Service; resell the Service without our written consent (except under an Agency plan for your own clients); or use the Service to publish content that is false, misleading or deceptive.

6. Content you approve

SeenBy generates draft content using AI and the facts you provide or confirm. AI can make mistakes. You are responsible for reviewing all content and confirming it is accurate before you publish it. Nothing is published to your website by us without your approval.

7. Intellectual property

We own the Service, including its software, design and branding. You own your data. Once you approve generated content, you own that content and may use it as you wish, subject to any rights of third parties in material you supplied. You grant us a limited licence to use your data to provide the Service.

8. No guarantee of results

AI assistants are third-party systems that we do not control, and their answers change. We do not guarantee that your business will be recommended, or that your score will reach any level, as a result of using the Service.

9. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

10. Limitation of liability

To the extent permitted by law, and subject to clause 9, we exclude liability for indirect or consequential loss, loss of profit, revenue or data, and our total liability to you in connection with the Service is limited to the amount you paid us in the 12 months before the claim arose. Where the Australian Consumer Law allows us to limit our liability for a breach of a consumer guarantee, we limit it, at our option, to resupplying the services or paying the cost of having them resupplied.

11. Suspension and termination

We may suspend or end your access if you breach these Terms or if required by law. You may close your account at any time. On closure we will handle your data in line with our Privacy Policy.

12. Changes

We may update these Terms. If a change is material we will give you reasonable notice, for example by email or in the app. Continuing to use the Service after the change takes effect means you accept the updated Terms.

13. Governing law and disputes

These Terms are governed by the laws of Western Australia, Australia. If a dispute arises, please contact us first at info@seenby.com.au so we can try to resolve it in good faith. If it is not resolved, the parties submit to the non-exclusive jurisdiction of the courts of Western Australia.

14. Contact

Questions about these Terms? Email info@seenby.com.au.