Refund Policy
Last updated 21 October 2026.
We want you to be happy with SeenBy. This policy explains when you can get a refund.
In short: if you are not satisfied, ask for a refund within 7 days of your first payment and we will refund it in full.
1. 7-day refund on your first payment
If you are not satisfied with SeenBy, email info@seenby.com.au within 7 days of your first paid subscription payment and we will refund that payment in full. This applies to your first payment on your account only.
2. After the first 7 days
Subscriptions renew monthly. You can cancel at any time in your account, and your plan will stay active until the end of the current billing period. We do not generally provide partial refunds for the unused part of a billing period.
3. Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure with the service, you are entitled to cancel and to a refund for the unused portion, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.
4. Billing errors
If you think you have been charged incorrectly, contact us and we will investigate and correct any error promptly.
5. How refunds are paid
Approved refunds are paid to your original payment method through Stripe. Timing depends on your bank or card provider, but is usually within 5 to 10 business days.
6. Contact
Email info@seenby.com.au with your account email and the reason for your request.